Your customers live in the age of Amazon and Netflix but most brands are still stuck in one-size-fits-all mode.
We bridge that gap with AI that predicts behavior, personalizes every journey, and turns customer data into revenue growth. that combine UX design, AI, and data-driven retention strategy.
Whether you’re scaling your Shopify store or optimizing your digital funnel, we bring the strategy and execution needed to drive revenue and loyalty.
Smarter journeys. Real
growth. Powered by AI.
AI in Digital Marketing
Automate campaigns, personalize journeys, and improve performance across email, WhatsApp, and paid channels.
AI in Ecommerce Growth
Design product discovery, checkout, and upsell flows that convert using AI-driven logic and personalization.
AI in UX & Product Design
Create adaptive, intelligent interfaces that respond to customer behavior and context in real time.
AI in Customer Service
Build chatbots, AI assistants, and smart escalation paths to resolve queries faster, reduce agent load, and increase satisfaction.
AI in Retention & Loyalty
Build personalized workflows, loyalty triggers, and churn prevention systems powered by GenAI.
AI in CRM
& MarTech
Unify your data stack with intelligent automation across CRM, CDP, messaging, and customer data tools.
AI-Led Digital Audits
Find revenue leaks, funnel friction, and scalability blockers with AI-readiness audits across UX, data, and tech.
We Don’t Just Talk Results.
We Deliver Them
15-25%
Increase
in conversion rates through intelligent UX optimization
2-4x
Improvement
in customer retention via AI-powered journey design
30%
Reduction
in friction points across critical user paths
5-10x
ROI
from strategic AI implementation initiatives
When To Call Us
01
You’re launching or revamping a Shopify store
We build high-converting, mobile-first stores with smart UX and AI-led product discovery to drive sales from day one.
02
Your conversion rates are dropping
We redesign key flows with AI-powered journeys and behavior-led nudges to turn drop-offs into conversions.
03
Customers aren’t coming back
We create retention systems with lifecycle triggers, segments, and messages that bring customers back.
04
You’re drowning in manual tasks
We automate key workflows using bots, GPT agents, and integrations to save time and boost speed.
05
Your MarTech feels disconnected
We unify email, WhatsApp, CRM, and automation tools into one intelligent, conversion-focused system.
06
Your customer service is slowing you down
We build AI assistants and smart support flows that resolve faster and lighten agent workload.
07
You’re unsure how to apply AI in CX
We find the right AI use cases and build practical, journey-based flows that scale with confidence.
We Called It Boltworks
Because It Does
We don’t do slow. We believe in smart moves, executed fast that spark momentum and drive real growth.
“Bolt” stands for speed, precision, and electric energy.
“Works” means we actually build the thing. No strategy decks that gather dust.
Together, Boltworks is our promise:
-
Sharp execution that moves fast
-
Systems, not just slides
-
Growth that compounds, not drags
CX, UX & AI.
All Under One Roof
We blend customer experience, data insights, and digital growth strategies to help brands scale intelligently. Founded by digital transformation and experience design leaders, we embed AI throughout your customer journey.
We don't just advise. We build and optimize. Instead of templates, we create tailored systems that evolve with your business.
AI Strategy
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Intelligence opportunity audits
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Cross-functional use case development
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Impact/effort prioritization
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Phased implementation roadmaps
UX Optimization
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Friction analysis & audits
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AI-augmented flow redesign
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Smart search & recommendations
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A/B testing frameworks
Journey Design
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End-to-end mapping
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Persona & microjourney creation
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Emotional intent mapping
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Conversion path optimization
MarTech Integration
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Tech stack assessment
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Platform integration (HubSpot, etc.)
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Automated workflow setup
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Custom GPT agent deployment
Lifecycle Marketing
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CRM architecture & segmentation
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Full-lifecycle campaign planning
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WhatsApp/email implementation
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AI-powered personalization
Web & eComm Optimization
-
High-conversion Shopify stores
-
CRO & landing page redesign
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Mobile-first performance enhancements
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AI-led personalization & product discovery flows
Fractional Leadership
-
Interim CXO/CMO roles
-
Strategic team guidance
-
Roadmap planning & execution
-
AI & journey design training
Bolt transformed how we approach customer experience. Their AI implementation strategy helped us automate personalization at scale while their journey design work dramatically improved our retention metrics. They're not just consultants. They're partners in our growth.
- eCommerce Director,
Leading D2C Beauty Brand
Brands That Work
With Bolt
From early-stage disruptors to scaling digital teams, we work with brands ready to turn customer journeys into growth engines with smart UX, automation, and AI at the core. Whether you’re scaling D2C, eCommerce, or omnichannel, Bolt plugs in as your AI-led CX and growth partner.
AI in Action:
Transforming Retention for
a D2C Wellness Brand
A D2C wellness brand faced high CAC, low retention, and scattered customer data. Bolt built a connected CX system with AI-led segmentation, personalized journeys, and smart product recommendations driving stronger engagement, repeat purchases, and LTV.
+28% in customer lifetime value (3 months)
+42% in email & WhatsApp engagement
3.2× boost in repeat purchase rate
−22% in CAC via stronger referral loops
Tools We Trust to
Build Smarter Journeys
We bring hands-on expertise with the latest and most advanced tools in AI, automation, personalization, analytics, and ecommerce, using cutting-edge platforms to design scalable, intelligent experiences.
AI & Automation: OpenAI · Claude · Gemini · Jasper · Hugging Face · Zapier · Make · n8n
CRM, MarTech & Lifecycle: HubSpot · Salesforce · Intercom · MoEngage · CleverTap · Gupshup · WebEngage · Mailchimp · Klaviyo
UX, Design & Collaboration: Figma · Miro · Notion · Wix Studio · Adobe Experience Manager
Ecommerce Platforms: Shopify · Magento · WooCommerce · Builder.io · Interakt
Analytics & Insights: GA4 · Mixpanel · Hotjar · SEMrush · PostHog · Google AI Studio · NotebookLM · Perplexity
...and many more
Experience Matters:
The Bolt Perspective
Our Journey To
Smarter CX
Bolt was born at the intersection of tech and empathy.
Founders Simran Ahuja and Sonali Gogia saw brands struggle to balance AI and data with truly human experiences.
Some went too tech-first. Others too design-led. Most couldn’t scale both.
So we built Bolt - to bridge that gap.
We combine smart AI with thoughtful design to create journeys that convert and connect.
Our name says it all: fast, focused moves that spark lasting growth.
Simran Ahuja
Co-founder &
Lead Experience Technologist
Technologist and growth strategist with 18+ years across CX, AI, and product. Ex-Disney, EY, Capgemini. Leads strategy, data, and AI at Bolt.
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Sonali Gogia
Co-founder &
Lead Experience Designer
Service designer with 20+ years in beauty and lifestyle. Ex-L’Oréal, Colorbar. Leads journey design and customer experience at Bolt.
Ready To Transform Your
Customer Experience?
Whether you're just beginning your AI journey or looking to optimize and scale existing systems, Bolt meets you where you are.
We design customer experiences that are intelligent, connected, and deeply human blending UX, data, and AI to drive real business outcomes.
From discovery to retention, we help you build journeys that convert, delight, and grow with your brand.
Why Brands
Choose Boltworks
AI-First Thinking
We embed GenAI and automation into customer journeys from personalized flows to predictive retention triggers.
Experience-Led Strategy
Led by a team of designers, strategists, and technologists with 20+ years of combined consulting and industry experience
Growth Obsessed
We design to convert. Our work delivers outcomes like 30% conversion lifts and 20% better retention.
Boutique Attention
Small team. Big results. A high-touch, senior-led service model shaped by decades of consulting and industry experience.