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We fix where growth breaks.

Most brands don’t struggle because of traffic tactics. They struggle because their customer journey doesn’t match how customers actually think and decide.

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We realign customer journeys across every touchpoint - website, marketing, support, and lifecycle so conversion improves, customers return, and growth scales without adding more noise or tools.

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Boltworks partners with ambitious D2C and retail brands to realign conversion, retention, and expansion at the system level, not through isolated tactics, tools, or channels.

What We Do

Fashion retailer

Digital Experience 
Strategy & Design

Designing intuitive, high-performing experiences across journeys, interfaces, and products.

    • End-to-end journey mapping

    • Friction & drop-off analysis

    • Lifecycle journey redesign

    • CX roadmaps & prioritization

    • UI/UX audits & redesigns

    • Interface & interaction design

    • Usability testing & design systems

    • Mobile-first & responsive design

    • Conversion rate optimization (CRO)

    • Landing page & funnel optimization

    • A/B testing & experimentation

    • Performance & page speed optimization

    • Product & feature strategy

    • Web & app product design

    • Prototyping & MVPs

    • User feedback & iteration loops

Growth, Retention & Marketing

Driving acquisition, conversion, repeat purchase, and long-term customer value.

    • Funnel & conversion optimization

    • Product discovery & merchandising

    • AOV & repeat purchase strategy

    • Checkout & post-purchase optimization

    • Performance & paid media

    • SEO & content strategy

    • Email, WhatsApp & SMS campaigns

    • Omnichannel acquisition

    • Welcome, browse & re-engagement journeys

    • Post-purchase & support journeys

    • Personalization & segmentation strategy

    • Cross-channel orchestration

    • Loyalty & rewards programs

    • Engagement & lifecycle journeys

    • Win-back & reactivation flows

    • Customer lifetime value optimization

Wine Bottles Shelf
Data Display Setup

Data, Insights & Intelligence

Turning customer data, feedback, and signals into smarter decisions.

    • Digital experience & funnel analytics

    • Customer behavior & drop-off analysis

    • Cohort & segmentation analysis

    • Dashboards, reporting & alerts

    • NPS, CSAT & surveys

    • Sentiment & review analysis

    • Social listening

    • Closed-loop feedback systems

    • Predictive analytics (CLV, churn)

    • Recommendation engines

    • Predictive triggers

    • Dynamic personalization

    • A/B testing & experimentation frameworks

    • Hypothesis-led CX optimization

    • Insight-to-action prioritization

    • Test-and-learn decision models

Technology, Automation & Enablement

Building the systems, tools, and operating models that power great CX.

    • CRM & CDP strategy

    • Marketing automation & lifecycle flows

    • Tool evaluation & vendor selection

    • Shopify & ecommerce platform optimization

    • Chatbots & conversational AI

    • Omnichannel support & ticketing

    • Self-serve & FAQs

    • CSAT & service performance optimization

    • API & system integrations

    • Unified data layers

    • Workflow automation

    • Cross-channel operations

    • CX operating models & KPIs

    • Governance & experimentation frameworks

    • Continuous improvement roadmaps

    • Fractional CX & growth advisory

Marketing Dashboard Display

BoltWorks is your customer experience, data, and digital growth partner helping you turn every customer touchpoint into a business win.

 

From first attraction to conversion, retention, and lasting loyalty, we use insight and technology to drive results at every step of the journey.

Our results speak louder than words

2x-4x

conversion lift

30%+

drop in churn

120+

brands transformed

100+

customer journeys optimised

Client Reviews and Testimonials

CMO

Consumer & Lifestyle Brand

BoltWorks helped us see our business through the customer’s lens — and then translate that into real, measurable growth. Their ability to connect CX strategy, UX, data, and execution is rare. They don’t just point out problems; they help you fix them in a way that scales.

Head of Digital & CX

Omnichannel Retail Brand

What stood out about BoltWorks was their systems thinking. They brought structure to what felt like chaos — journeys, tools, teams, data — and helped us align everything around the customer. The clarity they brought made decision-making faster and far more confident.

Leroy Daour, RI

BoltWorks feels less like an external agency and more like an extension of our leadership team. They ask the right questions, challenge assumptions, and back every recommendation with insight and logic. The impact on conversion, retention, and team alignment has been significant.

Every project, a new challenge solved. Discover how we turn strategy and tech into measurable wins for leading brands.

Fresh ideas, actionable insights. Read the BoltWorks blog for what’s next in CX, tech, and growth.

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